I joined the Window Nation family over 5 years ago as a part-time show and events team member after taking time off from the workforce to raise my 3 sons with my husband Dan. Starting back to work part-time was only temporary as the culture and opportunities presented a desire to get my career back on track. With a 20-year background in retail management, my passion for assisting customers and taking pride in a job well done was a no brainer to grow with Window Nation. I have spent time in several roles in the organization as I worked my way up gaining the trust and respect of our customers and colleagues.
In the position of Regional Operations Director (East) I will bring my high energy and enthusiasm to carry out Window Nations core values through our dedication to excellence in all we do every day. When I am not working, I enjoy spending time with my family and working on projects throughout my home.
Suzanne joins Window Nation with over 15 years of digital marketing experience with a focus on direct response. Leveraging a strong acumen in lead generation, Suzanne collaborates with the marketing team to diversify the marketing mix and support the user journey to increase conversion.
A self-proclaimed marketing nerd, Suzanne enjoys channeling her passion for digital media to support Window Nation and many small businesses across the state. A native Marylander, Suzanne, and her family spend their downtime traveling the east coast with their dog Gambit, always on the lookout for an adventure.
“Don’t tell me why it won’t work, tell me how it can work”
Born & raised in a small town in Indiana, I have been blessed to have traveled and lived all over the world. Nearly a decade ago, I found myself entering the home improvement industry and was immediately hooked. Having worked in many facets of both interior and exterior renovations, to be able to create a tangible product at the end of a day that can transform a homeowner’s world is a wonderful thing to be a part of.
As a single parent to three amazing kids, I strive every day to be the best example of how a little humor, perseverance, hard work, and dedication bring success in many forms. When not at work, I enjoy spending time with family and friends, being active with my children’s schools, exploring the local communities, and traveling whenever possible.
“Don’t take yourself too seriously; you’ll never get out alive.”
Born & raised in Cleveland, I grew up in the horse racing world which is why I love horses so much. At the age of 19, I had the opportunity to obtain a position with a storm window/storm door company – the beginning of an amazing 30 year career in the home improvement industry! I started as a receptionist and with hard work, was eventually promoted to the Director of Installation.
I have been married for 26 years to Brian and I am blessed to be the Mom of three beautiful children: Brian, Katie & Kristine. My favorite time is spent with family, however, for all that know me well, I am probably one of the biggest Cleveland Browns fans ever. I love my football regardless of if it’s NFL or NCAA football. I also look forward to the Triple Crown every year.
“When you smile about the life you live you end up living a life worth smiling about”
Richard brings 44 years of installation and management experience within the home improvement industry to our Senior Management team. Inclusive of that he has been the President of Greater Cleveland NARI, President of Professional Remodelers of Ohio, Show Chairman of the NARI Home Improvement Show for 18 years, board member of the Greater Cleveland BBB along with holding multiple certifications relevant to the home improvement industry. Richard will work closely with our Associate Director to develop, mentor and guide the Install Services staff and field teams to consistently deliver an exceptional product and experience for our customers. Richard has been happily married to Darleen for 39 years, they have two daughters, and three grandsons. When Richard is not at work, you will often find him and Darleen traveling in their RV along with Gunner, their golden retriever. Richard also enjoys his role as the current Parliamentarian for the Greater Cleveland Chapter of NARI.
“It is an exceptional journey that is our never-ending quest to deliver to our customers, not simply a product” – rk
Eric comes to Window Nation with over 10 years of experience in marketing and advertising.
Eric is responsible for executing and managing daily marketing, advertising and promotional activities targeting existing and new customers.
A native Marylander and graduate of the University of Georgia, Eric has spent the past 10 years building relationships in the advertising, marketing and media industry.
Eric loves his hometown Nationals, Capitals, Redskins and Wizards and of course is very loyal to his Georgia Bulldogs, and enjoys spending time with his wife Havi, 2 sons Ezra and Jonah and latest addition, daughter Orli.
“Do good things and good things will happen for you.”
Sonny brings over 10 years of customer service excellence to Window Nation, specifically managing call centers and outbound marketing operations. His focus has been on implementing timely and smart solutions to help organizations excel at customer operations, but also proven strategies that support customers’ needs, too.
At Window Nation, Sonny is responsible for managing the customer service department and call center. His main focus, as well as the team he oversees, is ensuring each and every customer knows how important they are to the company and that above all else, providing them with excellent support and service.
Sonny earned his Bachelor’s degree in Political Science and Economics from the University of Maryland and a Master’s degree in Public Administration from University of Baltimore. He’s also a die-hard Ravens and Orioles fan.
“Take good care of your customers, and they will take care of your business.”
Robert “J.R.” Usher joined Window Nation five years ago, and now is the Director of Regional Sales for the East Coast markets, serving the Baltimore-Washington Metro area, the Delaware Valley area, Harrisburg/Lancaster/York area, Charlotte and Boston markets. He brings over 15 years of sales and customer service experience within the home improvement industry.
As the Director of Sales, J.R. proactively supports the sales team, ensuring the delivery of 100% product and service satisfaction to all of our customers. He continually strives to improve upon the customer experience. From small tweaks to more substantial process improvements, J.R. consistently finds ways to exceed expectations.
J.R. has happily lived in Maryland all his life but loves traveling to warmer climates with this wife Jodi. Their trip to Bora Bora being their personal favorite, of course! J.R.’s family also includes his two labs Copper and Cali, along with serving as a foster parent to any number of pets looking for permanent homes. He is an avid Redskins, Terps, and Capitals fan.
“Speaking from personal experience, we deliver a quality product at a great price that our customers and we can be proud of. I even have our windows in my own home!”
Andrew joins the Window Nation team after spending the past few years as the production manager of a $60 million-dollar territory in the Home improvement industry.
At Window Nation, his focus will be on assisting the VP of Customer Fulfillment & Operations. As a team member, he will be responsible to introduce and implement process, quality, customer experience and manage all phases of production/products.
In his spare time, you’ll find him spending time with his loving wife, Katie and his 2 daughters, as well as traveling and enjoying classic cars.
“High energy, forward thinking, no excuses.” – Andrew Kowalewski