Born & raised in Cleveland, I grew up in the horse racing world which is why I love horses so much. At the age of 19, I had the opportunity to obtain a position with a storm window/storm door company – the beginning of an amazing 30 year career in the home improvement industry! I started as a receptionist and with hard work, was eventually promoted to the Director of Installation.
I have been married for 26 years to Brian and I am blessed to be the Mom of three beautiful children: Brian, Katie & Kristine. My favorite time is spent with family, however, for all that know me well, I am probably one of the biggest Cleveland Browns fans ever. I love my football regardless of if it’s NFL or NCAA football. I also look forward to the Triple Crown every year.
“When you smile about the life you live you end up living a life worth smiling about”
Richard brings 44 years of installation and management experience within the home improvement industry to our Senior Management team. Inclusive of that he has been the President of Greater Cleveland NARI, President of Professional Remodelers of Ohio, Show Chairman of the NARI Home Improvement Show for 18 years, board member of the Greater Cleveland BBB along with holding multiple certifications relevant to the home improvement industry. Richard will work closely with our Associate Director to develop, mentor and guide the Install Services staff and field teams to consistently deliver an exceptional product and experience for our customers. Richard has been happily married to Darleen for 39 years, they have two daughters, and three grandsons. When Richard is not at work, you will often find him and Darleen traveling in their RV along with Gunner, their golden retriever. Richard also enjoys his role as the current Parliamentarian for the Greater Cleveland Chapter of NARI.
“It is an exceptional journey that is our never-ending quest to deliver to our customers, not simply a product” – rk
Eric comes to Window Nation with over 10 years of experience in marketing and advertising.
Eric is responsible for executing and managing daily marketing, advertising and promotional activities targeting existing and new customers.
A native Marylander and graduate of the University of Georgia, Eric has spent the past 10 years building relationships in the advertising, marketing and media industry.
Eric loves his hometown Nationals, Capitals, Redskins and Wizards and of course is very loyal to his Georgia Bulldogs, and enjoys spending time with his wife Havi, 2 sons Ezra and Jonah and latest addition, daughter Orli.
“Do good things and good things will happen for you.”
Sonny brings over 10 years of customer service excellence to Window Nation, specifically managing call centers and outbound marketing operations. His focus has been on implementing timely and smart solutions to help organizations excel at customer operations, but also proven strategies that support customers’ needs, too.
At Window Nation, Sonny is responsible for managing the customer service department and call center. His main focus, as well as the team he oversees, is ensuring each and every customer knows how important they are to the company and that above all else, providing them with excellent support and service.
Sonny earned his Bachelor’s degree in Political Science and Economics from the University of Maryland and a Master’s degree in Public Administration from University of Baltimore. He’s also a die-hard Ravens and Orioles fan.
“Take good care of your customers, and they will take care of your business.”
Cindy brings 21 years of experience in managing large telecommunication call centers to the Window Nation team as our Customer Service Manager. She manages our regional teams of customers service representatives, in addition to acting as a liaison between our customers and various departments to ensure the lines of communication remain open. Her strong background in providing “more than is expected” is criticial to delivering quality customer service and exceeding our customer’s expectations.
When not in the office, Cindy can be found volunteering for her favorite non-profit, Col. Potter Cairn Rescue Network while sharing her expertise and knowledge. She also enjoys spending time at home with her husband, and their six rescued Cairn Terriers.
— “Only those who risk going too far, can possibly find out how far one can go .” Eric Thomas
Robert “J.R.” Usher joined Window Nation just over two years ago, and now is the Regional Sales Manager for the company’s two locations serving the Baltimore-Washington Metro area. He brings over 10 years of sales and customer service experience within the home improvement industry.
As the Regional Sales Manager, J.R. is tasked with supporting the sales team and ensuring 100% customer satisfaction to all of our customers. He constantly strives to work with his team to improve upon the customer experience and find ways to exceed expectations — from big ways to small.
J.R. has happily lived in Maryland all his life, but loves traveling to warmer climates with this wife Jodi. J.R.’s family also includes a new puppy Copper and cat Lemon, along with serving as a foster parent to any number of pets looking for permanent homes . He is an avid Redskins, Terps and Capitals fan, and loves to travel to warmer climates (Aruba is his favorite place).
“Speaking from personal experience, we deliver a quality product at a great price that we and our customers can be proud of. I even have our windows in my own home!”
Shawn joins the Window Nation team as the new Regional Sales Manager for our West Region. Shawn has spent the past 20 years building sales teams with proven performance in the home improvement industry.
As the Regional Sales Manager, Shawn supports the sales team and ensures the company achieves their goal of 100% customer satisfaction. He works with his team to improve upon the customer experience – no matter how small the detail – and then works on ways to exceed their expectations.
Outside of work, Shawn is very active outdoors. In his spare time, you will more than likely find him tearing up the course of a “Tough Mudder”, having already completed 3 so far. When he finally decides to relax, Shawn enjoys building computers.
Andrew joins the Window Nation team after spending the past few years as the production manager of a $60 million-dollar territory in the Home improvement industry.
At Window Nation, his focus will be on assisting the VP of Customer Fulfillment & Operations. As a team member, he will be responsible to introduce and implement process, quality, customer experience and manage all phases of production/products.
In his spare time, you’ll find him spending time with his loving wife, Katie and his 2 daughters, as well as traveling and enjoying classic cars.
“High energy, forward thinking, no excuses.” – Andrew Kowalewski