Fulton, MD – Window Nation is proud to announce they have once again been recognized for excellent customer service, this time being included in the Qualified Remodeler Top 60. The list, compiled by Qualified Remodeler in partnership with GuildQuality, is created based on a survey of more than 100,000 customers nationwide and scored on the correlation between overall satisfaction and specific aspects of the customer experience for many different types of projects – and then combined with GuildQuality scores nationwide. Of the companies on this year’s list, Window Nation ranked at the top for completed jobs (over 9,000) and customer referral rate (100%), as reported by GuildQuality.
“We place a huge emphasis on providing our customers with excellent service” said CEO Harley Magden, who co-founded the company a decade ago with his brother, Aaron. “It’s nice to be recognized for doing so, particularly since this ranking relies so heavily on data from our customers.”
The company has offices across the Mid-Atlantic and Northeast Ohio, including Baltimore, Washington, Philadelphia, and Cleveland. Most recently, Window Nation expanded into the Pittsburgh area.
“We tie a majority of our customer-facing staff’s KPIs to GuildQuality metrics,” said President and Co-founder, Aaron Magden, who is responsible for the company’s exterior design consultants. “This has allowed us to provide continual training to our sales reps to ensure they are knowledgeable, friendly and leave a good, lasting impression.”
For the full list and detailed explanations about how the list was compiled, please see the July Issue of Qualified Remodeler.
Window Nation has won the Pella Certified Contractor Service Excellence Award! This award recognizes Pella Certified Contractors with outstanding customer service. We are honored to be a leader in excellent customer service for energy efficient window, door and siding replacements.
Our team is very proud that 94% of our customers who completed a post-installation survey said they were “very satisfied” and 98% of our customers would refer us to a friend or family.
This year for the Pella Service Award, GuildQuality and Pella joined forces to select the winning companies who received greater than a 90% recommendation rate on customer satisfaction surveys.
So who are GuildQuality and Pella?
GuildQuality provides customer satisfaction surveying for contractors. Its members are dedicated to exceptional customer service. Window Nation is a member of GuildQuality.
For more than 85 years, Pella has been recognized for its energy efficient and high quality windows and doors. Window Nation is a Pella Certified Contractor because we believe in the quality of Pella products.
Window Nation is a family owned and operated company dedicated to providing you with brand name products and installations of energy efficient replacement windows, doors and siding. Combine the high quality products and materials with our team of skilled installation professionals and you are guaranteed a great experience when you are looking to replace your old and less efficient windows, doors and home siding.
Our large service area extends from Cleveland, Charlotte, Washington D.C., Northern Virginia, and all of Maryland. So if you are looking for quality window installations to make your home more energy efficient and save money on your heating and cooling costs throughout the year, simply contact us today at Window Nation to get started!