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Service Request
For prompt resolution, please complete the Service Request form.
All fields are required unless marked optional.
Frequently asked questions
- Where do I find my Contract Id?
This information is located on the top right side of your work order underneath your Customer ID as below.
Date of Agreement
Month Day Year
Customer ID WN-XXX-123456-0
Contract No
Sales 866-446-2846
Support 866-217-9582
To expedite your service request, please provide the contract number whenever you contact us.
- What is my QMID Number?
The Quality Manufacturer Identification Number for each manufacturer is below.
Manufacturer QMID MI W2Q8 Milgard W2Q8 Softlite C3N5 Harvey C3N5 Vytex Y4L5 Provia J1T8 - Why can’t I get a detailed invoice? Window Nation does not provide detailed invoices. Our contract price is divided into 70% material costs and 30% labor costs. Please note that the material cost includes not only the windows but also all related materials. The work order shows the quantity of windows purchased along with the total price.
- Where do I find my window serial number?
Each of your windows should have a sticker affixed to the inside track. This information is used for ordering and warranty purposes.
Hung Windows - The sticker is located on the side of the sash. You will need to tilt the sash as if you are cleaning it.
Slider Windows - The sticker is located on the top of the sash. You will need to tilt the sash as if you are cleaning it. You will need to remove the sash from the frame to get to this sticker.
Vent Windows - The sticker can be located in the top tracks or on the sides of the window. You will need to open the window in order to see it.
- What is covered under my lifetime warranty?
By working directly with the top manufacturers in the US, we can offer top-quality vinyl windows that come with a lifetime warranty, so you can continue saving money for years to come.
Here’s a look at what’s covered:
- Defects in materials or workmanship in vinyl frames and sashes
- Glass seal failures, causing fogging between the panes of glass
- Screen frames or mesh defects**
- Hardware defects, such as issues with locks, balances, or rollers
For complete details, reach out to your local service area.
** Rescreening process differs by manufacturer.
- How do I transfer my warranty to new homeowners?
If you sell your home, a warranty transfer request must be sent to customerexperience@windownation.com within 60 days of selling. Please include the following information in your email:
- Today’s date
- Contract ID
- Purchase date
- New homeowner’s name
- Any additional homeowners? If so, their name(s)
- Best phone number to contact the new homeowner
- Secondary phone number for the new homeowners
- New homeowner’s primary email
- New homeowner’s secondary email
You will receive a payment link via email with the transfer fee once processed.